This software has been designed keeping into consideration an effective and clear communication system between the management and the service department of a company. The allotment, execution and after service reporting of every incoming complaint are recorded and stored in a database. Because of this system, their has been a sustainable rise in the accountability in the service department and a modulated, independent environment has been established among the service department.

Feature List

  • Complaint Tracker - This feature allows the user to keep a track of complaints by booking,allotment,attending,re-allotment and scheduling of complaints.
  • Report generation - Complaint reports can be generated which can be viewed by the management to monitor the complaint management system of the company.
  • Complaint Allotment - Product wise, Company wise, Frequency wise and Employee wise allotment of the complaints can be maintained.
  • Cloud based system - Complaint Management Systems for multiple locations across the country can be handled by a single server location.
  • Automated Reminder System - An automated reminder will be triggered to the respective service manager if the complaint attendance duration is about to expire.

get a free quote